Refund Policy

Refund Policy

We want you to love your purchase from Alfredo Studio - Urban Clothing. We have a 30-day return policy, giving you 30 days from the day you receive your item to request a return.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • In the exact same condition that you received it (unworn or unused).

  • Complete with all original tags attached.

  • In its original packaging.

  • Accompanied by a receipt or proof of purchase.

How to Start a Return

  1. Contact us at info@alfredostudio.co.uk to initiate your return.

  2. If your return is accepted, we will provide a return shipping label along with clear instructions on how and where to send your package.

  3. Please note: Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us at info@alfredostudio.co.uk if you have any questions about the return process.

Damages and Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right for you.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products (e.g., special orders)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Please get in touch if you have questions or concerns about a specific item.

Exchanges

The fastest way to exchange an item for a different size or style is to return your current item. Once the return is approved, simply make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our standard policy, the item must be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

  • If approved, you will be automatically refunded via your original payment method within 10 business days.

  • Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@alfredostudio.co.uk.